DO NOT BUY THIS PALLET RACKING!!! We purchased $14,000 of pallet racking and the quality is outright dangerous. Alibaba protection is absolutely worthless! They said well we didn't agree on the quality of the welds beforehand so they can't do anything! What a joke, alibaba protection is just a marketing ploy thats a huge scam. We're having to dispute it with our credit card company. The welds are the problem! take a look at the photos attached of the welds! this is meant to hold 2000kg per level! shocking welds like this would never hold. This company will end up killing someone, they should be shut down.
Ответ от поставщика:
Dear customer,
Thank you feedback to us regarding your recent experience with our pallet racking.
We apologize for any inconvenience or dissatisfaction you may have experienced with the weld quality of our product. While the visual imperfections depicted in the photos you provided are indeed common in industrial welding and do not compromise the structural integrity of the racking and overall safety of use
We regret any inconvenience or dissatisfaction you may have experienced and appreciate the opportunity to address your concerns.If you have any further questions or require assistance, please do not hesitate to contact us directly.
Best regards,
Guangzhou GXM Shelf Factory
20 Mar 2024